How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13327
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
Type Your Printers Question Here...
Dustin is online now
A new question is answered every 9 seconds

Directions to print "unable 32" followed by power off power

Customer Question

Directions to print "unable 32" followed by power off power on. This converts red field to
green color and "ready". However, when print is tried again, there is no printing and
red color and request to print "unable 32" re-appears. also low toner warning re-appears.
What is wrong? and how can I correct this problem??
Thank you. How can I ascertain which toner holder needs to be replaced. if this is the
causative problem.
Thank you very much for your help. Alan M Steen M.D. ***@******.***
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Sometimes, this issue is caused by stuck paper or debris inside the machine.. And other times, we need to repair or replace parts.

Lets start with following the steps on this page carefully and methodically, as it may cure the issue.

Those steps are for a slightly different model, but they still apply to this situation. Once you have tried these steps Alan, please send a reply and let me know whether this solved the issue, or if you need further assistance.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.