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Gary Jensen
Gary Jensen,
Category: Printers
Satisfied Customers: 54
Experience:  Functional Systems Administrator at Hill Air Force Base, OO-ALC/309SMXG
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I have an epson wf-3520 printer and it is telling me that

Customer Question

Hi, I have an epson wf-3520 printer and it is telling me that there is a paper jam. I have checked and there is no jam
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: i have tried powering on and off but no luck. It is probably 5 years old and it is the WF-3520 with copy/fax/scan/epsonconnect
JA: What troubleshooting have you tried?
Customer: I lifted the scanner unit and all is clear. I pulled the back out of it and it is clear as well. I also checked the spring on the paper sensor and it seems to be fine
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nope thank you!
Submitted: 1 year ago.
Category: Printers
Expert:  John replied 1 year ago.

I accidentally send the message to this question i apologize for that.I will now open this to other experts who has expertise in printers

Expert:  Gary Jensen replied 1 year ago.

Hello, my name is ***** ***** I will be assisting you today.

The first thing I want to verify is best described by the following video. You mentioned the spring, so you may have already done this. I just want to make sure:

Also, have you unplugged the printer? Remove all paper, unplug for 1 minute or so, then plug it back in. If this doesn't work, let me know and we can continue to troubleshoot.



Expert:  Gary Jensen replied 1 year ago.

Here is another site with useful suggestions on how to correct the paper jam error.

Let me know how this goes,