Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi!What software are you using to print on your computer?
I'm asking what you are printing from? Are you printing a document in Microsoft Word, or another program?
Ok, so you are printing from and internet browser. Which one? Internet Explorer? Firefox? Google Chrome?
And your goal is to print in black and white? No color?
Ok, so you're on the page you wish to print, hit Ctrl + P on your keyboard. Under Color, change it to black and white, then print. Does this work for you?
When you change it to black and white, does the print preview stay in color?
Hmm..., that's unusual. Which version of Windows are you running?
A couple more questions and I promise I'll stop:
Is the printer connected wirelessly or with a USB cable?
Can you print in black and white in another browser, such as Firefox or Internet Explorer?
When you're in IE, hit Ctrl + P, then click the preferences button to select Color or Black/Grayscale
You should have more options than that, sounds like you have a basic print driver installed. Click here and download 'Drivers and Utilities Combo Package and run it. It should open more options for your preferences. http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&oid=152503&infoType=Downloads
My apologies, I'm unable to work on this problem any further today. Let me release the question to a new expert.
I'm sorry. I'm another tech; I will help you with this. Was it able to print in Black & White previously?
- Please try the solution below:
- If needed, please try:
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