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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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On my Brothers DCP 7020 printer; I changed the printer ink.

Customer Question

On my Brothers DCP 7020 printer; I changed the printer ink. Now it say there is a paper jam that I can't find . What do I do?
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What is the specific message on the printer, please?

I advise you to shut the printer Off, and unplug it from the power. Leave it that way for at least 15 minutes, so that it can rest and reset. Then plug it in, turn it On, and try again.

I may be able to advise you further, if you tell me the specific jam message. Thanks.