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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a MX 850 printer. I have an error message ink tank

Customer Question

Hi I have a MX 850 printer. I have an error message ink tank not recognized, for the M C tanks. The other tanks light up, until I insert the last 2 tanks. I've attempted to replace them, and I've turned off the printer, but to no avail.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: PIXMA MX850 all in one
JA: What troubleshooting have you tried?
Customer: Replace the M & C tanks, turned off th printer for 20 minutes, and attempted to clean the carriage with a q tip
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: That's it
Submitted: 12 months ago.
Category: Printers
Expert:  Nathan replied 12 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Are you using genuine canon inks, or generic/refilled cartridges?

Expert:  Nathan replied 12 months ago.

Do you need more help with this?

If so, simply reply back on this page.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.