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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a model MP470. When printing from My PC or copying a

Customer Question

I have a model MP470. When printing from My PC or copying a document I get a message that I have a paper jam. The copier asks that I clear the jam and press the OK button. I see no evidence of a paper jam. I've checked both the paper magazine area and the exit and can find no jamming.
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

Thanks for posting your question on, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Please open the printer cover and let me know if the cartridges can move to the center or not ?