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Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10908
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
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Screen says - oxc19a0020 - problem - printhead - printer is

Customer Question

screen says - oxc19a0020 - problem - printhead - printer is hp office jet pro 6830
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

How old is your HP printer, please?

If it is within warranty, HP will service or replace your printer.

A recall (and free replacement of the printer) may be applicable, esp. if a 'problem with the printhead' message accompanies the 0x19axxxxx series error. Is there a message about 'A Problem With The Printhead' on the printer too?

(This recall-and-replacement arrangement would apply, I think, even if your printer is not new. See this page:

http://support.hp.com/us-en/product/HP-Officejet-Pro-6830-e-All-in-One-Printer-series/5390307/model/7107898/d )