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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Paper Jam in the HP Office Jet Pro 8500A, 8 years, most

Customer Question

Paper Jam in the HP Office Jet Pro 8500A
JA: Can you guesstimate how old your OfficeJet is? And just to clarify, what's the exact model?
Customer: 8 years
JA: What troubleshooting have you tried?
Customer: most areas
Submitted: 1 year ago.
Category: Printers
Expert:  Yvette replied 1 year ago.

Hello, I understand your HP Office Jet Pro 8500A is showing a paper jam. Was there an actual jam earlier that you removed recently?