Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

I have a Cannon MG5520 printer. It no longer will print. The

Customer Question
I have a Cannon MG5520...
I have a Cannon MG5520 printer. It no longer will print. The error Message says:
Support Code 6000
Printer error has occurred.
Follow the steps below:
1. Cancel printing then turn the device off.\2. Turn the device on again. If problem persists see the manual and contact the service
All printing was cancelled and the device has been turned off and on several times. The error still persists and we cannot print.
What should I do?
Submitted: 1 year ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
7/16/2016
Technician: Ashik, Technician replied 1 year ago
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 11,608
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

That number indicates a service error i.e a "Line Feed Error" which can be cause by many things. Usually this is caused by paper got jammed in the feed rollers, or debris or something is in the paper path like a paperclip or something that prevents the moving of roller. In some cases, this is also occurred by hardware issues which requires a replacement of the internal mainboard or roller or some other gears or components. This also happens if the gears inside the printer got out of sync which is common with printers.

Now let's try to clean it, this might not work but it is worth a try.

Open the cover of printer and see if the cartridge is moving itself. If so and when it placed in the middle, remove the cartridge and remove the metal contacts of the cartridge and also the seat of cartridge inside the printer

using rubbing alcohol or qtips. (You can move the cartridge yourself with your hand to the middle, so you can remove them. Don't use much force)

Then look for paper jam, tiny bits of papers, debris etc inside the printer and remove them if any. You can pull out paper pieces if they are jammed inside the printer.

After that turn off the printer for 5 minutes and also unplug it. This will reset the firmware which rule out software issues if any.

If it still not working, then I'm sorry. You have to send it back to Canon. I'm really sorry, this is something that we can't fix online if the above steps doesn't work for you. This is an hardware issue. If the printer is more than 2/3 years old, then it is not worth to replace the components. You should get a new printer because it has more life for the components and you will get a fresh warranty where repairing doesn't give that.

I know this might not the answer you want to hear, but these kind of errors occurs due to hardware problems. If you are not satisfied, please don't rate me bad or poor. You don't have to rate anything if you are not satisfied,

If you have any questions or would like any additional information, please don't hesitate to ask.

Ask Your Own Printers Question
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Technician
Category: Printers
Satisfied Customers: 11,608
11,608 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), Professional Experience in Printers

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,243 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
When i turn on the 5200, the left side of the screen is dark
when i turn on the 5200, the left side of the screen is dark and the right side shows all options....pressing any keys does nothing. Battery is charged, measured 8.35v. ??? … read more
Curtis B.
Curtis B.
Retired service manager
Associate Degree
193 satisfied customers
My HP ENVY 5660 All-In-One has an error on the driver for
My HP ENVY 5660 All-In-One has an error on the driver for the scanner. I've downloaded new drivers & software but the issue is still there. Just changed to DSL with a wireless connection but still can… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
984 satisfied customers
I used to be able to scan from my bizhub35 directly to my
i used to be able to scan from my bizhub35 directly to my email. Now it doesnot work … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I just tried to change my black ink cartridge in my Epson XP
Hello, i just tried to change my black ink cartridge in my Epson XP 330 and it will not fit back in. … read more
Harry
Harry
483 satisfied customers
I have an HP printer, series 4500 and is offline. I USE
Hi John, I have an HP printer, series 4500 and is offline. I USE wINDOWS 7. pLEASE HELP' lEW … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
When I try to print from my computer, a message comes on my
When I try to print from my computer, a message comes on my computer saying my envy7645 needs intervention. What do I do? … read more
Cody
Cody
Computer Science
1,688 satisfied customers
I need to install on my new computer. My printer is Pixiar
I need to install on my new computer. My printer is Pixiar MX 472 … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Cannot connect my HP Envy Photo 6200 printer to my Mac OS
Cannot connect my HP Envy Photo 6200 printer to my Mac OS High Seria 10.13.2 … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
Not sure if I have a lap top or printer problem. Have a
Not sure if I have a lap top or printer problem. Have a Macbook Pro running Sierra 13. Installed a HP Envy 6200 printer recently with wireless connection. All seemed good, could print test page from t… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,166 satisfied customers
I need help with my ole-in-one HP computer. All in one. It
Hello JA: Hi. How can I help? Customer: I need help with my ole-in-one HP computer JA: What HP model do you have? Customer: all in one JA: How long has this been going on with your HP printer? Custome… read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
I just bought a new laptop and need to add image class
I just bought a new laptop and need to add image class MF4880dw to it … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
Suddenly my printer is now printing both sides of the paper.
Suddenly my printer is now printing both sides of the paper. i checked the print settings and this comes up 2 sided print setting I pressed it but i am still getting printing on both sided . What am i… read more
Cody
Cody
Computer Science
1,688 satisfied customers
It is missing words as it prints, MG5700, A couple of weeks,
I have no idea - sorry I am 70 and don't really know what you mean! … read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
984 satisfied customers
I hooked up my Canon MF4370dn to my new Dell computer with
I hooked up my Canon MF4370dn to my new Dell computer with Windows 10. The printer does print and copy, but it won't scan. How do I fix it? … read more
Cody
Cody
Computer Science
1,688 satisfied customers
I have a Canon TS5060. Printing works fine, but scanning
I have a Canon TS5060. Printing works fine, but scanning will no longer operate (it used to). Trying to open Cannon Utilities U Scan Utility gives the error message 9,230,0 "A scanner driver supportin… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
562 satisfied customers
I have an Acer Chromebook 15 & an Epson XP-830 printer;
I have an Acer Chromebook 15 & an Epson XP-830 printer; they … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I'm getting an online / error red light on my Samsung ML
I'm getting an online / error red light on my Samsung ML 1740 printer. I can't seem to clear it. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I am having a problem with HP 7310. It says carriage jam,
it says carriage jam, open door to clear then press ok to continue … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,123 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x