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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How to remove document stuck in print queue on HP ENVY 5540

Customer Question

how to remove document stuck in print queue on HP ENVY 5540 in wireless mode
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet - Printer Tech replied 1 year ago.

Do you have windows xp, vista, or 7, or 8, 10? And/or what's the brand / model of your computer?

Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,