Printer Repair Questions? Ask IT Technicians for Answers ASAP
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If you connect the printer via a usb cable, does it work?
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Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Thank you for the update. On the printer's screen, you may reset the device back to factory defaults. Once you do that, the USB connection will be enabled. You can do so by pressing Menu/Settings > System > Factory reset.
Please, report back after doing that.
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