How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17657
Experience:  HNC Computing; Large format and multifunction printer expert
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

My printer is saying there is a paper jam but we have

Customer Question

My printer is saying there is a paper jam but we have removed the paper. How do I erase the message?
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
Printer: Brother HL 4150 CON
Paper removed from back tray
All cleared out. No shards of paper in there.
Clogs and rollers are all working fineError message still reading paper jam.
Is there a way to reset the printer so it doesn't say that
Expert:  Electronics Pete replied 1 year ago.

Hello Claire,

There may still be a small fragment of paper inside the machine - turn the printer off and try pushing a piece of stiff card manually through the printer to help clear any small pieces of paper and then power the printer on again.

Let me know if that works?