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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am scanning multiple pages and am unable to save my file

Customer Question

I am scanning multiple pages and am unable to save my file in jpeg how can I do that using this cannon utility soft ware please note my operating system is windows 10
Submitted: 1 year ago.
Category: Printers
Customer: replied 1 year ago.
I am scanning multiple pages and am unable to save my file in jpeg
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 1 year ago.
can't you just check the cannon scanner software and tell me how to scan and save files to jpeg there is no reason to switch to remote access
Customer: replied 1 year ago.
oops sorry multiple pages to jpeg as I see how I can do one page but I need to send one file of multiple pages
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist.

Because of the structure of the jpeg standard it is not possible to create a multi-page

jpeg file. You would need to scan your pages as pdf or tif files in order to have multiple pages

in a single file. Scanning in jpeg will create an image file for every page.