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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon MG3600 printer. When I print documents it is

Customer Question

I have a Canon MG3600 printer. When I print documents it is set to black and white and double sided (which I prefer). However, when the documents print it is in color and individual pages. How can I fix this?
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your printer

let me know if you have windows xp, vista, 7, 8 or 10 or macos on the computer connected to the printer

Customer: replied 1 year ago.
I have a Mac and use safari. I do have Microsoft Windows 2011 on my computer.
Customer: replied 1 year ago.
Also, when I initially connected the printer, it worked fine and did black and white and double sided. However, I moved and when I hooked the computer and printer it now won't do the black & white and double sided. Again, print preview shows it should print black and white and double sided, but the job does not get executed properly.
Customer: replied 1 year ago.
Hi Michelle,
Are you able to assist me?
Customer: replied 1 year ago.
Michelle,
Please let me know if I need to find another technician to help.
Expert:  Michelle replied 1 year ago.

let me know what time you can be online and your time zone

also let me know if you print a test page from the printer itself, does it print in black or colors

Customer: replied 1 year ago.
Michelle
I am in the Pacific time zone. I will be home by 3. The test page prints in color.
Expert:  Michelle replied 1 year ago.

The test page should print in both black as well as color.

Customer: replied 1 year ago.
It does not print is just black. It will only prig in color.
Expert:  Michelle replied 1 year ago.

I am online right now and let me know if its possible for you to be online or we may fix a date and time so that i can schedule and help you fix this.

Customer: replied 1 year ago.
Hi Michelle,
Can we set a date? I am on campus and not near by printer. I probably won't be until later this evening.
Expert:  Michelle replied 1 year ago.

let me know which day sunday or any day in the week and the time

Customer: replied 1 year ago.
Hi Michelle,
I am free Monday, Tuesday, and Wednesday afternoon until about 5 p.m. Tuesday would probably be better for me.