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Nathan, Engineer
Category: Printers
Satisfied Customers: 25420
Experience:  Computer networking/repair. 12+ years experience.
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How to fix an error (0x97) from my epson work force pro

Customer Question

How to fix an error (0x97) from my epson work force pro 5690, on a mac computer
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Epson precision core, about 1 1/2 years old
JA: What troubleshooting have you tried?
Customer: turning it on and off and downloaded fix patch, but my computer was not on at the time. I have not run a scan that I know of
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Unfortunately this error indicates a hardware problem which is considered a "fatal error" and will almost certainly require service. There is no fix or patch that will cure this issue.

This specific error pertains to a scanner pcb fault and/or logic board failure.

The only thing you can try in this case is to reset the machine:

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If still on change, it confirms an internal fault, which requires service. Service for these is not practical either, as repairs on your own would be $200-250, while you could buy a brand new machine for half that.

Let me know how the reset goes, and I'll advise on repair/replacement options if needed.

Best regards, ***** ***** for the news,


Customer: replied 1 year ago.
Ok I did it, now I will try to print something!?!?
Expert:  Nathan replied 1 year ago.

Yes, please do a test print.

Customer: replied 1 year ago.
Nope, still error
Expert:  Nathan replied 1 year ago.

Thank you for trying,. and I"m sorry that did not work for you.

Unfortunately, that would confirm a hardware fault, which would ultimately require repairs, and more realistically replacement. It will cost as much to fix as it would for a new one.

Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: or

Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125:

while a color model is about twice that:


Expert:  Nathan replied 1 year ago.

Do you need more help with this?