Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Unfortunately this error indicates a hardware problem which is considered a "fatal error" and will almost certainly require service. There is no fix or patch that will cure this issue.
This specific error pertains to a scanner pcb fault and/or logic board failure.
The only thing you can try in this case is to reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release
If still on change, it confirms an internal fault, which requires service. Service for these is not practical either, as repairs on your own would be $200-250, while you could buy a brand new machine for half that.
Let me know how the reset goes, and I'll advise on repair/replacement options if needed.
Best regards, ***** ***** for the news,