Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome
What is the exact message it gets when the password ***** not work?
ok, remove the power to the wifi router and the printer.
Wait 5 minutes
connect the power to the wifi router and wait 5 minutes
Connect the power to the printer and then try to connect it
Let me know the results please
remove the power to the wifi router and the printer.
try to connect it
what is the make and model of your wifi router?
ok, do you have a windows computer that is connected already to the wifi network?
ok, I want to double check the password *****
Press the windows key + R and type in
Right click on the wireless connection and click on Status
Then click on wireless properties
Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use
Make sure you type it in exactly as it is listed.
Let me know the results please.
what exact steps are you taking on the printer?
Which security are you selecting?
when you go through the wizard, it will show the security type eg: WPA2, WEP ect
yes, who initially set up this router for you? Or did you just plug it in and start using it?
ok, if this is the case then I want you to do a reset please.
On the back of the router is a reset button.
Using a paperclip, push and hold it in for 10 seconds then release
Wait 5 minutes for internet to reconnect
When it has, try to connect the printer and tell me if it now connects please.
its there at the back like this picture
thats the back of the router, the sides will have nothing on it
ok, well I have never seen a router with it on the side, but the picture I showed you is for the model you told me you had.
Please can you double check the model
yes we can, but the router will have a reset button on it, 100%, every router ever made does, so you need to find it please
you can attach them to this question using the attach file button
yes, you go to the webpage and can upload from your phone.
its this web page, that your on now, look at the address bar and you see the address.
yes, then sign in
ok... you will need to speak to customer services about charges
ok, though as we never finished I do not receive anything. It is a pity you decided to quit after the time invested but of course thats your descion