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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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What do you when Epson Styls CX9400 says on screen cannot

Customer Question

What do you when Epson Styls CX9400 says on screen cannot recognize ink cartridges and shows cyan, magenta and yellow (all 69) cartridges on screen, but not black?
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Is the black ink a new cartridge?

Has the current black ink been used a lot at all?

Is it genuine Epson-OEM-original ink, or is it refill, remanufactured, 'compatible', etc.?