How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My HP S\Deskjet 2542 will not print anything I deleted a

Customer Question

My HP S\Deskjet 2542 will not print anything I deleted a document 12 hrs ago but it still shows up as being deleted and I cannot print anything else the document I want to print is in the Q
Submitted: 1 year ago.
Category: Printers
Expert:  TheGeekGal replied 1 year ago.

Hi Lorraine. My name is Alison. I am a computer professional with over 15 years of experience with both Mac and Windows computers, phones, tablets, and printers. It would be my pleasure to assist you with this. May I ask what operating system you are using on your computer? If you aren't sure, you should be able to use one of these links to find out.

For Windows

Can you click this link and tell me what you see please?


From the Apple menu, choose About This Mac. Your version of OS X appears directly below “OS X

Once I know what your operating system is I should be able to provide detailed instructions particular to your computer and printer system.

Customer: replied 1 year ago.
I have Windows 10 and my printer is a HP Dekjet 2542
Customer: replied 1 year ago.
Where are you
Expert:  TheGeekGal replied 1 year ago.

I'm here. There is sometimes a small delay before our answers are displayed.

Expert:  TheGeekGal replied 1 year ago.

Thank you for letting me know that you have Windows 10. Please give me just a moment to type put detailed instructions, or if you prefer I can connect remotely to your computer and work on this while you watch, at no additional charge.

Customer: replied 1 year ago.
Forget the whole thing and cancel my credit card. This is not helping me with a report that I need out tomorrow morning
Customer: replied 1 year ago.
I will call my credit card company when I hang up which will be after I finish this note to you and tell them to cancel the charge since I have not received any information at all from you
Expert:  TheGeekGal replied 1 year ago.

Please visit to contact Customer Service. You will find options for contacting them by phone, chat, or email. Have a good evening.

Related Printers Questions