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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Can't get my Canon Imageclass D880 to work with Windows 10,

Customer Question

Can't get my Canon Imageclass D880 to work with Windows 10
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: It would be from the height of the Windows XP era (32 bit systems)
JA: What troubleshooting have you tried?
Customer: basic like looking for an updated driver
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: nah
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  Martin replied 1 year ago.

Hello, how are you?

May I connect with you to troubleshoot this issue directly?


Customer: replied 1 year ago.
Customer: replied 1 year ago.
sooooo was I going to get some sort of response today on my question?
Expert:  Martin replied 1 year ago.

Hello, I sent you a request to start a remote session - click on view offer to see it so we can begin

Customer: replied 1 year ago.
What a scam.....I guess I should have known better than to prepay.... just wanted some help and you guys just want to upsell.
Expert:  Martin replied 1 year ago.

Why is it a scam?

You have many options

Expert:  Martin replied 1 year ago.

The amount for remote is a quote from me for the type of problem you have, it's what you would have to pay otherwise to have me fix it for you.

It's optional as it is a premium service.

Your original bid covers a textual reply which I can give you but due to the complexity of the problem you may not be able to get it going and it may be a lengthy task.

You can obtain the drivers you need from the following site:

Also, you can cancel out of here anytime you like within 30 days of asking your question using the following link:

I understand your confusion in thinking it's a scam due to the amount of scammy websites there are out there but this isn't one of them.

You always have the option to get your money back.

Kind Regards,