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Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 713
Experience:  I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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Since update to windows 10 my printer does not work, tried

Customer Question

since update to windows 10 my printer does not work, tried reloading printer s/w and drivers it says everything is correct printer prints hp test print but nothing else
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

How do you connect the printer to the computer? Using USB cable?

Can I access your computer remotely and check the issue?

Thank you.

S H E F I N

Customer: replied 1 year ago.
usb and yes you can access remotely to work on it
Customer: replied 1 year ago.
hello
Customer: replied 1 year ago.
hello Shefin are you there or did I lose you
Expert:  Shefin replied 1 year ago.

Hi,

Please go to the link below, click I agree, download and run Elsinore Client software, so that I can access your computer.

http://www.justanswer.com/remotedesktop/join.aspx?Session=ad129628-c1b9-46e8-bbae-7fcc3c6eed14

Thank you.

S H E F I N

Expert:  Joel Kalman replied 1 year ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is the make and model of your printer?

Customer: replied 1 year ago.
it is a HP envy 7640
Expert:  Joel Kalman replied 1 year ago.

Your printer has wireless capability. Would you prefer to connect wirelessly or vie usb cable to your computer. If your computer is a desktop located next to the printer, usb is preferable, but if you have a laptop and want to be mobile, wireless is the best way to go.

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