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Ask Joel Kalman Your Own Question
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 731
Experience:  I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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My CM 225 fw's status is offline and i can't get it it go

Customer Question

My CM 225 fw's status is offline and i can't get it it go online or be ready.
Submitted: 1 year ago.
Category: Printers
Expert:  Joel Kalman replied 1 year ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Customer: replied 1 year ago.
Windows 10
Expert:  Joel Kalman replied 1 year ago.

You need to first delete the print server icons(s) in Control Panel > Printers, then uninstall the drivers in Control Panel > Programs. Then restart your computer and return to this session using the link in your notification emails. Then connect your printer to your wifi network using the Network menu on the printer control panel, and finally download and install the latest printer drivers from the official website.

I can assist you in doing this procedure later this afternoon, Pacific time.