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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a PIXMA MX922 Printer -- I was trying to replace the

Customer Question

I have a PIXMA MX922 Printer -- I was trying to replace the big black ink cartridge and took the old one out, Before repaacing the cartridge with the new one I inadvertantly closed up the doors and now get the "Printer error has occured" message -- turning it off and on doesn't work -- what o I do, please?
Submitted: 1 year ago.
Category: Printers
Expert:  Joel Kalman replied 1 year ago.

Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

Customer: replied 1 year ago.
Joel, I have been having my nap - we 90 year olds need a lot of shut-eye. I use Chrome, and have one of the more recent "Windows."
Expert:  Joel Kalman replied 1 year ago.

Please install the new black ink cartridge and look for the error message to disappear. Please let me know what happens.

Customer: replied 1 year ago.
When I open the door to the ink trays, the trays do not move into the center, are not lit and are not in position to load any tray
Expert:  Joel Kalman replied 1 year ago.

Please disconnect the power cable and then move the carriage manually by gently pushing is from side to side. You should not have to overcome any large resistance. When you have it centered, you can install the black ink cartridge, connect the poser, close the access door, and turn on the printer.

Customer: replied 1 year ago.
Did as instructed, message still appears!! Let's give up before I spend more than the printer is worth trying to fix it -- I'll just by a new one. Please refund whatever charges are refundable!
Expert:  Joel Kalman replied 1 year ago.

Okay. I can check the literature for solutions. If we do not solve your problem, you will not be charged anything.