How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have a wireless canon mx490 series printer .I'm trying to

Customer Question

I have a wireless canon mx490 series printer .I'm trying to connect to my laptop.but each time I get to where you put in network security key it says it's wrong.I called my IP to verify it.It is correct.What am I doing wrong? JR in Carolina
Submitted: 1 year ago.
Category: Printers
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Your ISP typically has no knowledge of or control over your network password, so I would not expect they could verify that for you properly, it isn't their responsibility.

If you are not sure if it, I can help you determine what it is.

If you are, you may be entering it wrong, it is case sensitive and can be difficult to enter numbers, caps, and symbols on the printer properly.

How far is the printer from the router?

Customer: replied 1 year ago.
I do not have a router.jr