How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask VanMagnus Systems Your Own Question
VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1156
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
16924516
Type Your Printers Question Here...
VanMagnus Systems is online now
A new question is answered every 9 seconds

How do I get the Sharp MX-B402 online

Customer Question

How do I get the Sharp MX-B402 online
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.

What Operating System are you trying to install the Printer on? Windows or MAC OS X?

Customer: replied 1 year ago.
Windows 10
Expert:  VanMagnus Systems replied 1 year ago.

How do you have it connected to your PC?

Customer: replied 1 year ago.
It says I can connect via the office wifi but keeps showing printer is "offline". I have printer plugged into router.
Expert:  VanMagnus Systems replied 1 year ago.

Ok, please hold. Will post the steps here, Sir or Madam.

Expert:  VanMagnus Systems replied 1 year ago.

Quickly, where in the installation process are you, Sir or Madam?

Customer: replied 1 year ago.
I have downloaded installation cd into my computer. The printer shows up as one of my devices/printers.
Expert:  VanMagnus Systems replied 1 year ago.

OK, please restart the Printer and then get back to me ASAP. We will go to the next step at that point.

Customer: replied 1 year ago.
Have started printer
Expert:  VanMagnus Systems replied 1 year ago.

Ok, select Standard Installation during the installation process.

Customer: replied 1 year ago.
Printer hardware is already install on my laptop
Expert:  VanMagnus Systems replied 1 year ago.

Does the Laptop see the printer?

Customer: replied 1 year ago.
Expert:  VanMagnus Systems replied 1 year ago.

Ok, now please print something. Anything.

Expert:  VanMagnus Systems replied 1 year ago.

Your results, Sir or Madam?

Customer: replied 1 year ago.
nothing printed. Message says printer offline
Expert:  VanMagnus Systems replied 1 year ago.

Hold Moment. Please use this PDF:

Customer: replied 1 year ago.
I have this. the hang up is page 11. How do I access the web server on the printer? Need to sync with my laptop
Expert:  VanMagnus Systems replied 1 year ago.

Ok. The age of this printer?

Customer: replied 1 year ago.
brand new
Expert:  VanMagnus Systems replied 1 year ago.

OK. Where was it purchased from?

Expert:  VanMagnus Systems replied 1 year ago.

Local to you or Online retailer?