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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1156
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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My hp envy5535 will not print top of page?

Customer Question

my hp envy5535 will not print top of page?
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue.

When did the issue start? Does this only for one type of document or all types of documents?

Customer: replied 1 year ago.
all types of documents
Customer: replied 1 year ago.
Hello??
Expert:  VanMagnus Systems replied 1 year ago.

What version of Windows or MAC OS X are yu using?

Customer: replied 1 year ago.
OSX El Capitan
Customer: replied 1 year ago.
are you there??
Expert:  VanMagnus Systems replied 1 year ago.

Please hold.

Expert:  VanMagnus Systems replied 1 year ago.

Please do the following:

  1. Choose System Preferences from the Apple menu.
  2. Click Printers & Scanners.
    In some versions of OS X, this preference is named Print & Scan or Print & Fax.
  3. Control-click anywhere in the list of devices on the left, then choose “Reset printing system” from the shortcut menu that appears.
  4. Then "Reboot" the MAC.
Expert:  VanMagnus Systems replied 1 year ago.

Your results, Sir or Madam?

Expert:  VanMagnus Systems replied 1 year ago.

Also, please restart the Printer.