Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
Check whether you did not (or, yes, 'did') insert the cartridge all the way into its socket.
Also check whether, perhaps, a catch or cover over the cartridge needs to be pressed down into place (- I say this as a 'perhaps', since I cannot quite picture this model's cartridges.)
And if you cannot do those steps, then turn Off the printer. Open the top cover. Gently try to pull the carriage into view.
OK. Try pushing it a 1/8 inch to the right first.
I'm glad if works now - the clogged nozzles may indicate the wrong type of cartridge, and may require some Print Head Cleaning cycles be run on the printer to cure it.
Or, you may have forgotten to remove protective tape, perhaps?
If your printer is working now, please rate my answer. Thanks.
(I apologize for posting to the wrong case by mistake just now.)