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WesPCDr, Technician
Category: Printers
Satisfied Customers: 1507
Experience:  Over 5 years as a computer and printer repair technician
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I have a printhead carriage jam, today, I am just getting

Customer Question

I have a printhead carriage jam
JA: How long has this been going on?
Customer: today
JA: What troubleshooting have you tried?
Customer: I am just getting started
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 1 year ago.

The printhead carriage jam can happen if the ink dries and gets stuck.

To fix the problem, you will need to use some force and move the printhead carriage so it can become free.

Slide it to the side about 3 inches to free it.

Expert:  WesPCDr replied 1 year ago.

Check to make sure nothing is blocking the carriage from moving back and forth freely (manually move it with your hand). If the carriage does not move, try to jiggle it up and down to dislodge anything that might be stuck under it. Look for anything that is stuck around the carriage itself, then use moderate force to try and move it manually along the rail.