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Hp photosmart C5580 printer is blinking...I tried holding ok and help while plugging in a few times and it did not...

Customer Question
Hp photosmart C5580 printer is...
Hp photosmart C5580 printer is blinking...I tried holding ok and help while plugging in a few times and it did not work.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: Model number snprb-0821
JA: What troubleshooting have you tried?
Customer: Above text
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Have others had success get thewith this model printer
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Printers
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Answered in 11 minutes by:
6/27/2016
Technician: Joel Kalman, Engineer replied 1 year ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 852
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

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Customer reply replied 1 year ago
Windows 10
Technician: Joel Kalman, Engineer replied 1 year ago

Is your printer connected to your network or your computer via cable?

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Customer reply replied 1 year ago
No Sir
Technician: Joel Kalman, Engineer replied 1 year ago

Have you installed drivers for your printer on your computer yet?

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Customer reply replied 1 year ago
No sir...I just plugged it into the wall and it began blinking...the power button the enlarge button and print photo button....I plugged it into my computer but to no avail
Customer reply replied 1 year ago
They just automatically start blinking once plugged in
Customer reply replied 1 year ago
Still there?
Customer reply replied 1 year ago
Hello
Technician: Joel Kalman, Engineer replied 1 year ago

Can you turn off the power with the power button and then press and hold the power button for 20 seconds, until the flashing lights stop flashing on your printer?

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Customer reply replied 1 year ago
I will try
Customer reply replied 1 year ago
When I turn it off it turns itself back on
Technician: Joel Kalman, Engineer replied 1 year ago

Okay. Just press and hold the power button for a full minute and let me know what happens.

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Customer reply replied 1 year ago
Ok
Customer reply replied 1 year ago
Turns back on and continues to blink
Technician: Joel Kalman, Engineer replied 1 year ago
  1. Can you open the service door and check to see if your ink cartridges are all installed properly and are not dislodged?
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Customer reply replied 1 year ago
They are in
Technician: Joel Kalman, Engineer replied 1 year ago

Please press and hold both the power button and the red eye removal button for at least 30 seconds and let me know if that stops the flashing lights.

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Customer reply replied 1 year ago
Everything is in place
Technician: Joel Kalman, Engineer replied 1 year ago

Please press and hold both the power button and the red eye removal button for at least 30 seconds and let me know if that stops the flashing lights.

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Customer reply replied 1 year ago
Anything
Technician: Joel Kalman, Engineer replied 1 year ago

Please press and hold both the power button and the red eye removal button for at least 30 seconds and let me know if that stops the flashing lights. Have you done this?

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Technician: Joel Kalman, Engineer replied 1 year ago

Are you getting my messages? I have sent the same message three times, and you have not answered it!!!

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Customer reply replied 1 year ago
Can you help or is this all you can do
Technician: Joel Kalman, Engineer replied 1 year ago

I apologize if you did not get my messages. Troubleshooting is a step-by-step process. Have you held the power and red eye keys down together to see if that stopped the flashing lights.

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Customer reply replied 1 year ago
Did not work and I'm going to bed
Technician: Joel Kalman, Engineer replied 1 year ago

Okay. It has been a long day. I cannot help you. Many users have reported the same problems with this printer, and there are no solutions. The printer control panel cannot be operated and no further procedures can be executed as long as the lights are flashing I am going to opt out, since I am out of ideas. However, I suggest that you contact HP for a solution, and, if the printer is still in warranty, return it in exchange for another model, if possible.

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Customer reply replied 1 year ago
Ok...thanks
Technician: Nathan, Engineer replied 1 year ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,393
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I'm Nathan, and I'll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you're having trouble, and for any delay in getting you an appropriate answer.

Unfortunately, the issues you are experiencing are the result of an internal hardware defect, meaning a faulty logic board. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).

This could also be the result of age related wear and tear, as a 2008 model, that type of failure wouldn’t be surprising as this machine was designed and built for only a 3 year service life. This printer has served its designed maximum lifespan nearly 3 times over now, and has greatly exceeded any value that could be reasonably expected of it.

There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

If this reset process does not work, it would unfortunately confirm an internal hardware failure.

This is something that would require repairs to correct; at that point it is time for a new printer. While it can be fixed, it is not practical to do so. You'd be in the $250 range to have it serviced. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

Depending how you'd like to proceed, I can help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know.

Best regards, ***** ***** for the news,

Nathan

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Technician: Nathan, Engineer replied 1 year ago

Do you need more help with this?

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Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,393
27,393 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

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