How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I have an Hp Pavilion almost new and did not use it and have

Customer Question

I have an Hp Pavilion almost new and did not use it for awhile and have lost my password. It gives me a clue but I know there are some additional info that I am missing, can you help?
Submitted: 1 year ago.
Category: Printers
Expert:  Jason Jones replied 1 year ago.


I am the person that will be helping you today.

Which version of Windows are you using on the computer?
Can you log into any other account on the computer?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 1 year ago.
I think it is windows 10
I am on a different computer
Customer: replied 1 year ago.
But have other computer nearby
Customer: replied 1 year ago.
The computer that I have lost my pasword
Customer: replied 1 year ago.
Cannot access anything but log on to internet.
Expert:  Jason Jones replied 1 year ago.

Thank you for the update. Is the user ID a normal user ID or does it have an @ sign in it that makes it look like an email address?

Related Printers Questions