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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5343
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Thanks the problem is its printing black to light? 4 months,

Customer Question

Thanks the problem is its printing black to light?
JA: How long has this been going on?
Customer: 4 months
JA: What troubleshooting have you tried?
Customer: Bought new ink 2 times.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please try the following and let me know the response.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.
Then turn off the machine and unplug it for 5 minutes.
Plug it back it and wait for the insert cartridges message.
Insert the cartridges and check to see if the problem is still there.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

S H E F I N

Customer: replied 1 year ago.
It did not work.
Customer: replied 1 year ago.
I have the same problem, black ink is to light.
Expert:  Shefin replied 1 year ago.

Hi,

May I know the make and model number of your printer?

Are you getting the same response while trying to copy like Xerox without using the computer?

Thank you.

S H E F I N

Customer: replied 1 year ago.
Customer: replied 1 year ago.
What else do what to no.
Expert:  Shefin replied 1 year ago.

Hi,

May I know the make and model number of your printer?

Thank you.

S H E F I N

Customer: replied 1 year ago.
My printer is still not working!
Expert:  Shefin replied 1 year ago.

Hi,

May I know the make and model number of your printer?, so that I can assist you further.

Thank you.

S H E F I N

Customer: replied 1 year ago.
I what my money back, the printer is still not working!
Customer: replied 1 year ago.
No
Expert:  Shefin replied 1 year ago.

Hi,

In order to troubleshoot more, I need to get the model number of the printer. May I know the make and model number of your printer?

Thank you.

S H E F I N

Customer: replied 1 year ago.
No help at all. waste of time and money.
Expert:  Shefin replied 1 year ago.

Hi,

I apologize for the inconvenience caused to you. Please contact out customer support to get a refund, if you have charged for the session.

http://ww2.justanswer.com/help

Thank you.

S H E F I N