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Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13535
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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My Canon MX310 printer has a paper jam that I cannot remove;

Customer Question

My Canon MX310 printer has a paper jam that I cannot remove; how can you help?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No
JA: What troubleshooting have you tried?
Customer: Over 7 year I believe.
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I think it's a small piece of paper that got stuck in the printer.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

Lets start here, and try to remove the jam following this guide

https://support.usa.canon.com/kb/index?page=content&id=ART124181

If that doesnt help you get to the paper, sometimes cleaning the paper rollers helps eject the paper. Heres how to do that.

https://support.usa.canon.com/kb/index?page=content&id=ART123386

If these steps dont help find and remove the jam, let me know.

I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.