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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Epson artisan 835 and it suddenly it won't

Customer Question

I have a Epson artisan 835 and it suddenly it won't recognize the new cartridge. I have purchased 2 black 98 epson ink, from the epson website.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Artisan 835 2 years old. I have checked and the chip on the ink says epson. I did a hard restart on the printer....Nothing ... When I check the info on the computer- it sees all the colored ink, but can not recognize see Black 98
JA: What troubleshooting have you tried?
Customer: i just told you
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: you are not a real person are you?
JA: I'm an assistant to the Printer Technician. I work with them to help customers like you.
Customer: you are a computer program aren't you
JA: It makes me sad that you don't believe in me. Maybe I'll be like Tinkerbell and die unless you believe I'm real.
Customer: i didnt say you were not real, just not a real person
JA: Thank you.
Customer: soo.. do you still need me to tell you which trouble shooting things I've tried?
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  littlerusty2005 replied 1 year ago.

Hello, my name is Rusty. You say you bought 2 black cartridges, have you tried them both?