Printer Repair Questions? Ask IT Technicians for Answers ASAP
Thanks for posting your question on Justanswer.com, a global paid independent support site.My Name is***** problem you are facing is generally caused due to dirty encoder strip or defective printhead, please open the link below and follow the steps to clean the strip and let me know.
I am extremely sorry for the late reply, I could not get back to you earlier due to some technical problem on my end. Thanks for trying that, now follow the steps below to remove the printhead from the printer then, clean the gold contacts on the printhead and inside the printer with a Q-Tip dampened in IP alcohol properly and then, reseat the printhead and check the issue.