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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Our Canon Mp470 printer keeps saying we have a paper jam.

Customer Question

Our Canon Mp470 printer keeps saying we have a paper jam. There is NO paper jam.
Submitted: 1 year ago.
Category: Printers
Expert:  Sudipto replied 1 year ago.

Thanks for posting your question on, a global paid independent support site.My Name is***** problem you are facing can be caused due to hardware fault, please open the printer cover and let me know, if the cartridges can move to the center, automatically or not ?

Customer: replied 1 year ago.
they slide to the side
Expert:  Sudipto replied 1 year ago.

I am extremely sorry for the late reply, I could not get back to you earlier due to some technical problem on my end. Do you mean the cartridges slide from one to another side or it slide and stop at the center or cartridge replacement position ?

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