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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am having trouble loading printer onto my laptop can you

Customer Question

I am having trouble loading printer onto my laptop can you tell me what I am doing worng it keeps telling me close program on g drive and than it starts all over wont printneed help please Mike
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

how is the printer connected to the computer?

Customer: replied 1 year ago.
If you mean lap top yes hello you there
Customer: replied 1 year ago.
oh I load disk on lap top
Expert:  Michelle replied 1 year ago.

how is the printer connceted to the computer is it on usb or wireless?

Customer: replied 1 year ago.
wireless mdem
Customer: replied 1 year ago.
wifi
Expert:  Michelle replied 1 year ago.

Step1. unplug the router power and let it sit for 2 mins power it back on and wait another 2 mins to let the router boot up.
step2. Unplug the printer power and follow the same steps as you followed with the router.
The printer must be good to print, let me know if the problem persists.

Customer: replied 1 year ago.
oh ok will do if I undo modem I willlose you you know that right
Expert:  Michelle replied 1 year ago.

once you reconnect to the internet open your email and open justanswer email the chat will relaunch.

Customer: replied 1 year ago.
oh ok am going to do it now
Expert:  Michelle replied 1 year ago.

ok

Customer: replied 1 year ago.
are you here yet
Expert:  Michelle replied 1 year ago.

yes i am in.

Customer: replied 1 year ago.
hello
Customer: replied 1 year ago.
oh ok
Customer: replied 1 year ago.
I have done what you told me to do still getting same message
Customer: replied 1 year ago.
are you here now
Expert:  Michelle replied 1 year ago.

have been waiting for you to connect but i haven't got any response from you.
Let me know when you could be online so that i can continue to assist you on this issue further.