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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Have hl-2170w printer but windows 10 is not reckongizing or

Customer Question

have hl-2170w printer but windows 10 is not reckongizing or not finding it. I have uninstalled the driver and software per your website and then reinstalled. the printer can be seen on "printer and devices" it is like it is not connected to the networked. Tried add printer wizard, still no success.....Help!!
Submitted: 1 year ago.
Category: Printers
Expert:  Md. Sadique replied 1 year ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

How are you trying to connect the printer to your computer?

wirelessly/USB cable

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