Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Unfortunately this error indicates a hardware problem which is considered a "fatal error" and will almost certainly require service.
This specific error pertains to a scanner pcb fault and/or logic board failure, and is a relatively common fault with these models as they age, and these machines are made for a maximum service life of 3 years.
The only thing you can try in this case is to reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release
If still on change, it confirms an internal fault, which requires service. Service for these is not practical either, as repairs on your own would be $200-250, while you could buy a brand new machine for half that.
Let me know how the reset goes, and I'll help with repair/replacement recommendations at that point if needed.
Best regards, ***** ***** for the news,
I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.
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