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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I own a 4500 officejet. Recently I had to change my computer

Customer Question

I own a 4500 officejet. Recently I had to change my computer from XP to windows 7.
When scanning any document I am not able to transfer the scanned doument to any file
or to print the document. Please help
Submitted: 1 year ago.
Category: Printers
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

Would you like me to connect to your computer from here and get it setup properly so that you can scan and print normally?

Or, would you like me to try and guide you through those steps via written support?

Dustin S