Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Ashik. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
Are yo using a Mac or Windows PC ?
If Windows, what version of Windows are you using ?
Yes, you need MP Navigator to scan from your Printer. Go to this link ->
Then click on Software tab in that page and download MP Navigator EX Ver. 5.0.2 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP)
or download it from here --> http://ow.ly/GRrd301hAoU
After downloading the software, open it and follow the onscreen instructions. This will install latest printer and scanner drivers and software. Now you will see an application named MP Navigator on your computer. Open it and that application will allow you to scan.
You can also use Windows' Scan app to scan. Click on Start and select Scan app (you can search Scan on the searchbox at bottom left or top right to find it easily). Open it and it will allow you to scan.
The scanned files will be stored on your Pictures or Documents folder.
(The above instructions are for Windows. If you are using Mac, please let me know)
If you have any difficulty on following the steps above, please let me know and I will continue to help you