Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
It sounds as if you have a problem with Distinctive Ring service and its configuration on the Samsung device.
That's how one-line-with-two-numbers usually works.
The Samsung device should be 'trained' or configured to recognize the 'fax number' ring tone, and not respond to the 'voice phone call number' ring tone. If it still is, then you either
A. called the fax number of the two numbers, or
B. called the voice phone number but your phone co. has messed up the configuration and rang with the fax number ringtone type instead.
Contacting your phone co. about it, after checking that your Samsung device's configuration to recognize Distinctive Ring tones is still in place, would be the right thing to do.
I cannot securely connect with a faxing machine, period. It's not electronically possible.
I am looking at that previous question of yours here at JustAnswer.com...
I see that Expert Dustin instructed you to set DRPD recognition on the Samsung device.
If you did so, then the phone co. may be at fault. They should be called, to make sure the DRPD pattern you set up on the Samsung for its fax part to 'answer to' when it 'hears it' on the line, is a match to what the phone co. has set up for your 'fax number' to ring with.
I don't think you'll be charged for this case, though I have no authority nor power over charges nor billing etc. (To be certain, address your inquiry about charges to *****@******.***.)
Good luck with the phone company and the fax. Thank you for consulting JustAnswer.com.
It's OK to take up this case again later if you have further queries about this matter.
I'm glad to hear it.
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