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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9048
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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We have two computers, a desktop (Dell Inspiration) and a

Customer Question

We have two computers, a desktop (Dell Inspiration) and a laptop 17R 5737). Both were hooked up to the same "Brother Printer (MFC-6490-CW). It worked for years, then one day the laptop seemed to lose connection and I could no longer print from it. The desktop still works.
Can you diagnose a connection problem?
Thank you.
Marjorie Donalds
Submitted: 1 year ago.
Category: Printers
Expert:  Md. Sadique replied 1 year ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

Would you like me to remote in your laptop and work on the issue ?

Expert:  Robert M. replied 1 year ago.

make sure that the laptop is connected to the same router that the printer is connected to

the go to the devices and printers folder and delete/remove the printer

click the button for add printer

it should show up on the list as a network printer

select it and just hit next next next etc.

it should reinstall and work