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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9049
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Epson Stylus Photo R200(m) My desktop stopped working and I

Customer Question

Epson Stylus Photo R200(m) My desktop stopped working and I purchased a new driver and installed. It still not working. Help me? Nobu
Submitted: 1 year ago.
Category: Printers
Expert:  WesPCDr replied 1 year ago.

Hello, I'm Wes, and I'll be assisting you today.

Expert:  WesPCDr replied 1 year ago.

The first thing to do is to uninstall the current Epson drivers so we can install the new drivers that I will provide for you.

Let me know when you are ready to get started.

Customer: replied 1 year ago.
I removed Epson icon. nobu
Expert:  WesPCDr replied 1 year ago.

Did you go to Programs and Features and click Uninstall Epson?

Customer: replied 1 year ago.
No I just removed Epson icon.
Expert:  WesPCDr replied 1 year ago.

You will need to uninstall the software first, then install the new driver.

I can try and help you remotely if you like.

Customer: replied 1 year ago.
What is the total cost to me?
Expert:  WesPCDr replied 1 year ago.

I can help via chat if you like and that cost is $33

Using secure remote assistance, it is an additional cost of $39

Customer: replied 1 year ago.
I have no money for additional $39. If I Have to pay such amount I go to Office Depot.
Expert:  WesPCDr replied 1 year ago.

I understand. Let's continue to troubleshoot via chat.

Customer: replied 1 year ago.
Thank you.
Expert:  WesPCDr replied 1 year ago.

Right click the Windows icon and choose Programs and Features

Then look for Epson in the list of software and click it.

Then click Uninstall

Expert:  WesPCDr replied 1 year ago.

Uninstall each Epson app you see

Customer: replied 1 year ago.
I uninstalled Epson CD 2015.
Expert:  WesPCDr replied 1 year ago.

Once you have uninstall all the Epson software from the list.

Download the new printer drivers and software using this link:

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?infoType=Downloads&oid=29081

Expert:  WesPCDr replied 1 year ago.

Do you have Windows 10?

Customer: replied 1 year ago.
I already downloaded last night and I have registration key. What to do?
Expert:  WesPCDr replied 1 year ago.

Which version is your Operating System?

Customer: replied 1 year ago.
Widows 10
Expert:  WesPCDr replied 1 year ago.

Ok. The software comes with Windows 10 already.

Try this.

1. Unplug the printer from your computer for 30 seconds

2. Then plug the printer cable back into your computer

3. Wait for Windows to install the driver automatically (usually 30 seconds)

4. Then try to print to the printer

Customer: replied 1 year ago.
Because I removed Epson icon I have aa problem to connect printer.
Expert:  WesPCDr replied 1 year ago.

Does the printer show up when you open a program and Print from there.

Customer: replied 1 year ago.
Windows won't open printer.
Expert:  WesPCDr replied 1 year ago.

Try to download and install this version of the software instead and install it:

http://www.epson.com/cgi-bin/Store/support/SupportDownloading.jsp?UseCookie=yes&licenseoid=17774&download=https%3a%2f%2fftp.epson.com%2fdrivers%2fepson17621.exe&pn=Stylus+Photo+R200&pc=Epson+Stylus%26%230174%3b+Series&ft=Utilities&returnpage=%2fsupport%2fsupDetail.jsp&returnparams=%26infoType%3dDownloads%26oid%3d29081%26platform%3dOSF_W_10-64

Customer: replied 1 year ago.
Again, because I removed Epson icon it won't start printing.
Customer: replied 1 year ago.
It says that due to printer setting.
Customer: replied 1 year ago.
Are you there?
Customer: replied 1 year ago.
5 min went by.
Expert:  WesPCDr replied 1 year ago.

Yes sorry.

Expert:  WesPCDr replied 1 year ago.

What about downloading the new software using the link I gave you?

Customer: replied 1 year ago.
I downloaded and still won't work. Do you think PCB port broken?
Expert:  WesPCDr replied 1 year ago.

There seems to be some hardware malfunction with the printer.

It your printer still under warranty?

Customer: replied 1 year ago.
No but this printer works when I connect it to laptop. So I don't think its a printer. Wes, I will ask you to take over my PC to fix it.
Expert:  WesPCDr replied 1 year ago.

I will open the question so other experts can help.

Customer: replied 1 year ago.
Thank you Wes. nobu
Customer: replied 1 year ago.
Wes, I found a new printer in my storage. I would like to cancel your service that I paid with credit card. Thank you anyway. nobu
Expert:  Robert M. replied 1 year ago.

do you still need help with this issue

does the new printer work with the computer ?