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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5283
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Poor black printing on an HP 8500 A. I think I got all of

Customer Question

poor black printing on an HP 8500 A. I think I got all of the other colors working now.
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: not sure. Helping out a friend
JA: Tell me a bit more about what's going on so he can help you best.
Customer: HP 8500A Premium
JA: Is there anything else the Printer Technician should be aware of?
Customer: CM758A
JA: Huh?
Customer: Model#
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please try cleaning and aligning the printhead and let me know the response.

Cleaning the printhead : http://support.hp.com/us-en/product/HP-Officejet-Pro-8500A-e-All-in-One-Printer-series---A9/4083864/model/4116998/document/c03956792/

If the issue persists, try the instructions in the link below.

http://support.hp.com/us-en/product/HP-Officejet-Pro-8500A-e-All-in-One-Printer-series---A9/4083864/model/4116998/document/c02207121/

If the issue persists, or you have any questions, please be back and let me know.

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Thank you!

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