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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I try to print, the display prints out "The size of the

Customer Question

When I try to print, the display prints out "The size of the paper is different from the print settings". My Canon Pixma printer is MG7720. Under the STOP signal is a bright 0range triangle which lights up and it stops the printing.
Submitted: 1 year ago.
Category: Printers
Expert:  Sowrav D. replied 1 year ago.

Can you tell me which windows version do you use ?

Customer: replied 1 year ago.
I have an Apple Macintosh and don't use Windows.
Customer: replied 1 year ago.
I don't want to pay $39.99!
Expert:  Sowrav D. replied 1 year ago.

That is for the additional service, there is no need to pay that just ignore that option. Do you get the error message about the paper size on the printer or computer ?

Customer: replied 1 year ago.
The Printer.
Expert:  Sowrav D. replied 1 year ago.

OK, first check the paper type and size from the computer, if it is correct or not, as the problem you are facing is caused due to wrong paper settings.

Customer: replied 1 year ago.
My paper is 8-1/2 x 11 Bond type. That is what I checked on the printer display.
Expert:  Sowrav D. replied 1 year ago.

No, not on the printer display, check the settings on the computer, as you are printing from the computer and let me know.

Customer: replied 1 year ago.
Please cancel inquiry.
Expert:  Sowrav D. replied 1 year ago.

Did you solved the problem ?

Customer: replied 1 year ago.
my son solved my problem.
Customer: replied 1 year ago.
The settings were on my printer display, not on my computer.
Expert:  Sowrav D. replied 1 year ago.

OK

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