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I have a Canon Pixma MX870 that suddenly will not make

Customer Question
copies....
I have a Canon Pixma MX870 that suddenly will not make copies.
Submitted: 1 year ago.Category: Printers
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Answered in 1 minute by:
6/10/2016
Technician: Michelle, Printer Expert replied 1 year ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5,753
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

when was is working fine earlier?

was there any update or changes made?

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Customer reply replied 1 year ago
NO update or changes made.
Customer reply replied 1 year ago
It was working fine yesterday.
Customer reply replied 1 year ago
Are you there?
Technician: Michelle, Printer Expert replied 1 year ago

yes i am online and ready to help.

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Technician: Michelle, Printer Expert replied 1 year ago

let me know the operating system on the computer.

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Customer reply replied 1 year ago
Mac
Customer reply replied 1 year ago
OS X El Capitan
Technician: Michelle, Printer Expert replied 1 year ago

press the Apple menu and Choose System Preferences
Choose Print & Fax (or Print & Scan) from the View menu.
Hold down the Option key on your keyboard while clicking the "-" (minus sign that you see on the print & fax window, along with a + sign) button. Then, choose Reset Printing System.

in case there is no printers in the list then , hold down the Control key while clicking in the box that appears above the "+" (plus sign that you see on the print & fax window, and not on the keyboard) button, then choose Reset printing system… from the contextual menu.
After that click the + (plus sign that you see on the print & fax window, and not on the keyboard) sign to add printer. Select your printer from the list.

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Customer reply replied 1 year ago
I will try and let you know.
Technician: Michelle, Printer Expert replied 1 year ago

if you find any problem following the steps let me know.

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Customer reply replied 1 year ago
To clarify. I have not having trouble printing from y computer. The trouble I am having is that the Canon printer/copier will not make copies of documents that I place in the feeder.
Customer reply replied 1 year ago
The printer is listed on the system preferences
Customer reply replied 1 year ago
Should say the printer was listed and now has disappeared
Technician: Michelle, Printer Expert replied 1 year ago

Dont remove the printer driver.

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Technician: Michelle, Printer Expert replied 1 year ago

Click on the link given below and download the scanner driver and install it.

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Customer reply replied 1 year ago
OK. Printer drivers downloaded and showing up on system preferences
Customer reply replied 1 year ago
Printer works fine from the computer.
Customer reply replied 1 year ago
Are you still with me?
Technician: Michelle, Printer Expert replied 1 year ago

Please download the scanner driver and install it and not the printer driver.

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Customer reply replied 1 year ago
Thanks, ***** ***** I get back home after 5pm Mountain time, I'll try again.
Technician: Michelle, Printer Expert replied 1 year ago

let me know how it goes.

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Customer reply replied 1 year ago
I did finally download the scanner drivers. No change on making copies.This process seems to be a waste of my time.
Technician: Michelle, Printer Expert replied 1 year ago

i will open the question to other experts for there views.

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Customer reply replied 1 year ago
Don't bother. I'll try elsewhere for advice. I certainly hope that I will not be charged for this "advice".
Technician: Nathan, Engineer replied 1 year ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,419
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Do you still need help with this?
If so, can you tell me what happens when you try to copy?
Any error messages, or does it go through the motions but outputs a blank page?
Is it the same for both black and color copy modes?

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Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,419
27,419 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

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