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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 24533
Experience:  Computer networking/repair. 12+ years experience.
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I have a Canon Pixma MX870 that suddenly will not make

Customer Question

I have a Canon Pixma MX870 that suddenly will not make copies.
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

when was is working fine earlier?

was there any update or changes made?

Customer: replied 1 year ago.
NO update or changes made.
Customer: replied 1 year ago.
It was working fine yesterday.
Customer: replied 1 year ago.
Are you there?
Expert:  Michelle replied 1 year ago.

yes i am online and ready to help.

Expert:  Michelle replied 1 year ago.

let me know the operating system on the computer.

Customer: replied 1 year ago.
Mac
Customer: replied 1 year ago.
OS X El Capitan
Expert:  Michelle replied 1 year ago.

press the Apple menu and Choose System Preferences
Choose Print & Fax (or Print & Scan) from the View menu.
Hold down the Option key on your keyboard while clicking the "-" (minus sign that you see on the print & fax window, along with a + sign) button. Then, choose Reset Printing System.

in case there is no printers in the list then , hold down the Control key while clicking in the box that appears above the "+" (plus sign that you see on the print & fax window, and not on the keyboard) button, then choose Reset printing system… from the contextual menu.
After that click the + (plus sign that you see on the print & fax window, and not on the keyboard) sign to add printer. Select your printer from the list.

Customer: replied 1 year ago.
I will try and let you know.
Expert:  Michelle replied 1 year ago.

if you find any problem following the steps let me know.

Customer: replied 1 year ago.
To clarify. I have not having trouble printing from y computer. The trouble I am having is that the Canon printer/copier will not make copies of documents that I place in the feeder.
Customer: replied 1 year ago.
The printer is listed on the system preferences
Customer: replied 1 year ago.
Should say the printer was listed and now has disappeared
Expert:  Michelle replied 1 year ago.

Dont remove the printer driver.

Expert:  Michelle replied 1 year ago.

Click on the link given below and download the scanner driver and install it.

Customer: replied 1 year ago.
OK. Printer drivers downloaded and showing up on system preferences
Customer: replied 1 year ago.
Printer works fine from the computer.
Customer: replied 1 year ago.
Are you still with me?
Expert:  Michelle replied 1 year ago.

Please download the scanner driver and install it and not the printer driver.

Customer: replied 1 year ago.
Thanks, ***** ***** I get back home after 5pm Mountain time, I'll try again.
Expert:  Michelle replied 1 year ago.

let me know how it goes.

Customer: replied 1 year ago.
I did finally download the scanner drivers. No change on making copies.This process seems to be a waste of my time.
Expert:  Michelle replied 1 year ago.

i will open the question to other experts for there views.

Customer: replied 1 year ago.
Don't bother. I'll try elsewhere for advice. I certainly hope that I will not be charged for this "advice".
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Do you still need help with this?
If so, can you tell me what happens when you try to copy?
Any error messages, or does it go through the motions but outputs a blank page?
Is it the same for both black and color copy modes?