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WF 2650 just set up and drivers/firmware updated. Only

Customer Question
prints in cyan, black and...
WF 2650 just set up and drivers/firmware updated. Only prints in cyan, black and white. New ink. Entire printer is new. Please advise.
Submitted: 1 year ago.Category: Printers
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Answered in 5 minutes by:
6/9/2016
Technician: Dustin, Printer Repair Specialist replied 1 year ago
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13,543
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

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Customer reply replied 1 year ago
windows 10
Technician: Dustin, Printer Repair Specialist replied 1 year ago

Thank you.

And did you download the drivers from epson directly? Or install them from the cd that came with the printer?

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Customer reply replied 1 year ago
directly from Epson. Up-tp-date
Technician: Dustin, Printer Repair Specialist replied 1 year ago

Ok, lets forget the computer for a minute.

Lets focus on just the epson printer. Please follow these steps, but DO NOt run any more cleanings.. You are just using ink at this point.

https://files.support.epson.com/docid/cpd4/cpd40869/source/printers/source/ink_functions/tasks/wf2630/checking_nozzles_lcd_wf2630.html

What are the results of the nozzle check test?

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Customer reply replied 1 year ago
black and cyan show uup
Technician: Dustin, Printer Repair Specialist replied 1 year ago

Ok, for the other ink tanks that arent showing.

Lets try this.. remove all ink tanks besides black and cyan.

Then, unplug the machine from power.. wait a minute, then plug it back in and turn it on.

It should be asking for the missing ink tanks.. Insert one tank, wait a minute.. then turn the machine off and unplug it, then turn it back on and turn it on.

Wait a minute.. Now repeat for the remaining tank.

Once complete, try a nozzle test check again

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Customer reply replied 1 year ago
Same result. Nothing has changed. Frustrating as this is a new printer and I spent 3 days trying to solve another printer's issue (it is being returned {may have been a floor model)). This one should be brand new, never used.
Customer reply replied 1 year ago
I have a head cleaning kit with liquid and syringe. Should I try that?
Customer reply replied 1 year ago
Well, leaving for now as wasting my time sitting here waiting. If have another idea, please let me know. Currently, printer is still in same condition.
Technician: Dustin, Printer Repair Specialist replied 1 year ago

My apologies for the delay in getting back to you.

As far as the head cleaning kit.. A head cleaning would only help if there was ink clogged inside the printhead. ( and sometimes it helps if there was air in the printhead itself.)

Considering your printer is new, it hasnt had time for the ink to clog inside the printhead. It seems pretty clear at this point that you have a defective printhead.. I would contact the retailer and arrange to have the printer exchanged or refunded.

If they wont do so. epson does offer a 1 year warranty and will replace the device for you if you contact them http://www.epson.com/cgi-bin/Store/AboutReturnsExchanges.jsp

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Dustin
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13,543
13,543 Satisfied Customers
Experience: A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller

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