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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1151
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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I just bought my new Ricoh Aficio SG2100N. I am trying to do

Customer Question

Hi, I just bought my new Ricoh Aficio SG2100N. I am trying to do sublimation printing for a mug however the colors are not coming out nicely, it is all faded. I have installed an ICC profile and I am using Photoshop, I have also selected RGB color and I have set it to Printer manage color. Please help as I am not sure what is wrong.
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello, and thank you for choosing JA for your support needs. Happy to assist you with this issue. What version of Photo Shop are you using Sir or Madam?

Customer: replied 1 year ago.
Hi
It is Adobe Photoshop CS6
And it is Madam, but you are more than welcome to call me Meryke
Expert:  VanMagnus Systems replied 1 year ago.

All of the latest updates for the program?

Customer: replied 1 year ago.
I think so
Expert:  VanMagnus Systems replied 1 year ago.

OK, have you done a Nozzle check?

Customer: replied 1 year ago.
No I have not, how do I do that, my user manual is in another language...
Expert:  VanMagnus Systems replied 1 year ago.

What is your Primary Language?

Customer: replied 1 year ago.
Afrikaans and pretty fine with English.
Expert:  VanMagnus Systems replied 1 year ago.

If it is English use this link:

OK, Nozzle check.

http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001046/0001046097/view/op_guide/int/m0001.htm

The Manual online in English.

http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001046/0001046097/view/op_guide/int/index.htm

Expert:  VanMagnus Systems replied 1 year ago.

Just Select the Language of your choice. Where is the name from?

http://support.ricoh.com/bb_v1oi/html/oi/re/model/2100n__3110dn_3110dnw/2100n__3110dn_3110dnwen.htm

Customer: replied 1 year ago.
Ok, so the nozzels are all clear. non of them where clogged
Expert:  VanMagnus Systems replied 1 year ago.

Also, what type of paper are you printing on?

Expert:  VanMagnus Systems replied 1 year ago.

Also, have you Adjusted the Driver Settings for the Print Quality?

Customer: replied 1 year ago.
Ok so the heads are all clean, I haven't adjusted the drivers and see attached a photo of the paper I received with the printer.
Expert:  VanMagnus Systems replied 1 year ago.

Anime, hey I desire to come there also for that.

Expert:  VanMagnus Systems replied 1 year ago.

Try printing it again, if it does not work. Let us Adjusted the Driver Settings for the Print Quality.

Customer: replied 1 year ago.
Print is still the same, no change, it is very washed out color.
Expert:  VanMagnus Systems replied 1 year ago.

Send a picture please Meryke.

Expert:  VanMagnus Systems replied 1 year ago.

What MMedia Type are you printing on?

Customer: replied 1 year ago.
I am so sorry but I am totally new to this world... novas. Can you please be more clear on your last question?
Expert:  VanMagnus Systems replied 1 year ago.

Are you using Paper, plastic, silk or???

Customer: replied 1 year ago.
Paper...
Expert:  VanMagnus Systems replied 1 year ago.

I have to ask, MAC or Windows?

Customer: replied 1 year ago.
Windows
Expert:  VanMagnus Systems replied 1 year ago.

What version. 10. 8.X, 7, ME, 2000, Vista or XP?

Customer: replied 1 year ago.
the computer that will mainly work with the printer is running Windows 10, however I am not currently using that one as it doesn't have an editing program on it. The one that is currently being used is running Windows 7
Expert:  VanMagnus Systems replied 1 year ago.

We need the System with the Editing program installed.

Customer: replied 1 year ago.
that would be currently the computer running Windows 7, it has photoshop CS6 also.
Expert:  VanMagnus Systems replied 1 year ago.

I think we will need to adjust the color from CS6. Maybe a little more Saturation?

Customer: replied 1 year ago.
Is there a way to make it like... what you see on the monitor is what you get on the print. Because the colors the monitor is showing is exactly that which I want it to print but obviously that is not what I get. It I change the saturation I don't like what I see on the monitor.
Expert:  VanMagnus Systems replied 1 year ago.

Send me what the Source File looks like?

Customer: replied 1 year ago.
This is another mug print I am working on. I think this one you can see it better on.
Customer: replied 1 year ago.
Hi, I need to go to sleep now, it is 01:00 in the morning. Will continue with this as soon as possible tomorrow morning. Thank you for your time thus far.
Expert:  VanMagnus Systems replied 1 year ago.

OK Meryke, we can start again Later. Please note that you are 5 1/2 hours ahead of me there in South Africa.