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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1156
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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I have an epson 2880 printer. The Matt black ran out and I

Customer Question

Hi I have an epson 2880 printer. The Matt black ran out and I replaced the cartridge with a photo black. Now both the paper and ink lights are blinking and I have a general error notice. Help.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Epson is less than 5 years old and it is an R2880
JA: Is there anything else important you think the Printer Technician should know?
Customer: I pulled a piece of paper that had been stuck in it but it functioned fine for the next several days until the matt black ran out.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello, and thank you for choosing JA for your support needs.

Expert:  VanMagnus Systems replied 1 year ago.

Happy to assist you in the resolution of this issue. So you have replaced the Matte Black Ink, correct?