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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1151
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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Epson error 0x91 : Epson Workforce Pro 4630 : may be 1.5

Customer Question

epson error 0x91
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Epson
Workforce Pro 4630
JA: What troubleshooting have you tried?
Customer: may be 1.5 year
JA: The printer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: thats it
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Printer Technician about your situation and then connect you two.
Customer: thank you
Submitted: 1 year ago.
Category: Printers
Expert:  VanMagnus Systems replied 1 year ago.

Hello, and thank you for choosing JA for support needs. Happy to assist you with the resolution of this issue.

Expert:  VanMagnus Systems replied 1 year ago.

How is your Printer connected to the PC or Mac? WiFi, USB or Networked?

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
Hi- its wi-fi... I'm on a macbook pro... getting bumped around here
thank you for any help... this is urgent
Customer: replied 1 year ago.
concerned I've been duped here and might just cancel here and get paypal to stop payment
Expert:  VanMagnus Systems replied 1 year ago.

OK. I want you to turn the Printer off and unplug it for 30 minutes.

Then get back to me after the 30 minutes.

Customer: replied 1 year ago.
It was turned off all night... just turned it back on
Customer: replied 1 year ago.
Expert:  VanMagnus Systems replied 1 year ago.

Please unplug the Printer from all POWER Sources. Also, make sure that there are no cables connected to it.

Customer: replied 1 year ago.
ok...trying now
Expert:  VanMagnus Systems replied 1 year ago.

Thank you. This will allow us to make sure it does a soft "RESET".