That is what I needed to know, and that was the entire purpose of doing this.
The internal fax modem is faulty if it will neither allow faxing out or recognize an incoming fax.
These printers are low quality and have high failure rates, seeing them last just a year or two is common.
HP will charge you to even call them to file a warranty claim, and they will charge you shipping to send it in for repairs and back. For the costs involved, and with the expectation that the repaired/replacement model would likely no better and have the same flaws, it may not be worth further investment.
If you want to pursue that though, you can call(###) ###-####/p>
You could buy a brand new printer of better quality from a more reputable brand, for about $80 with a fresh warranty.
If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/208LtQk or http://amzn.to/1NYUF1P
Note that these, like all consumer grade inkjet printers, are designed to be low cost and are essentially disposable after a few years, subsidized by the high cost of ink cartridges. If you wish to have a better quality and longer lasting printer, that comes with years worth of ink up front, consider the Epson ecotank models instead: http://amzn.to/1PpOj0C
Alternately, for a more business/commercial grade product that will be rated for a 5 year life, consider a laser printer. Lasers cost more up front also, but a toner cartridge can last for thousands of pages. A black only all in one laser is around $125: http://amzn.to/1JSHOlQ
while a color model is about twice that: http://amzn.to/1n4I7Q5
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